AccountsPayableGuide > Accounts Payable > Accounts Payable Period End and Maintenance > Troubleshooting: Accounts Payable Period End and Maintenance
Troubleshooting: Accounts Payable Period End and Maintenance
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
To Fix This:
Try This:
I closed out the year and would like to start my vendors’ totals over at zero for next year. How can I do this?
You can reset vendor totals by selecting Period End Tasks > Reset YTD Vendor Totals from the left navigation pane.
I am trying to delete a temporary vendor who has a $0 balance but I can’t delete the vendor from the system.
Make sure the Secure Vendor check box is unchecked in the AP Module Preferences window.
Published date: 12/03/2021