Troubleshooting: Period End Tasks in Accounts Receivable

AccountsReceivableGuide > Accounts Receivable > Completing Period End Tasks in Accounts Receivable > Troubleshooting: Period End Tasks in Accounts Receivable

At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.

To Fix This:	Try This:
I forgot to reset my customer’s YTD balances before posting for the current year.	You can reset the totals; just keep in mind that your customer’s YTD amounts for the new year will be understated. To reset the YTD totals, select Period End Tasks > Reset YTD Customer Totals from the Accounts Receivable menu bar. If you want these totals to be stated accurately, you have the option of restoring your organization data from your latest backup, but you will have to enter any transactions posted since the backup again. If you would like assistance with this option, call Customer Support at (800) 390-7053.

To Fix This:

Try This:

I forgot to reset my customer’s YTD balances before posting for the current year.

You can reset the totals; just keep in mind that your customer’s YTD amounts for the new year will be understated. To reset the YTD totals, select Period End Tasks > Reset YTD Customer Totals from the Accounts Receivable menu bar.

If you want these totals to be stated accurately, you have the option of restoring your organization data from your latest backup, but you will have to enter any transactions posted since the backup again. If you would like assistance with this option, call Customer Support at (800) 390-7053.

Published date: 12/31/2020