AccountsReceivableGuide > Accounts Receivable > Analyzing Your Productivity with Accounts Receivable Reports > Troubleshooting: Accounts Receivable Reports
Troubleshooting: Accounts Receivable Reports
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
 
 
To Fix This:
Try This:
I know there should be certain records showing on my report, but they are missing.
Rerun the report, but double check the criteria you choose, especially the date range. Many of the reports default to a date range that begins with the current date. If this is not the date you want to use, you will need to enter the appropriate one.
My report contains garbage text.
Check your printer driver and refer to your printer documentation for help.
My customer statement totals just don’t look correct.
You might want to check when the last time your customer’s YTD totals were reset. There is a chance that they have been reset at an incorrect time of the year.
Every time I run my reports, they seem to take forever.
You might need to purge unwanted transaction information to speed up this process. Before you purge any transaction history, we recommend you back up your data.
If you are familiar with the backup process, you can purge your transaction history by selecting Period End Tasks > Purge Customer Transaction History from the Accounts Receivable navigation pane.
Published date: 12/31/2020