Troubleshooting: Controller Management Tasks

ControllerGuide > Controller > Controller Management Tasks > Troubleshooting: Controller Management Tasks

At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.

To Fix This:	Try This:
Denali looks different than I’m used to. Is there any way to use Denali with the old navigation?	Yes. On the General tab of the CMS Module Preferences window, select the module check boxes for which you want to use classic navigation.
I’m trying to import direct deposit transactions from CMS Professional Bank Reconciliation and I keep receiving an error.	In Denali Bank Reconciliation, create a Payee Card File. See Processing Payroll Transactions.
I have some integration error reports that don’t appear in my Reports menu anymore. Where did they go?	If you check the Purge integration and conversion reports after 30 days check box in the CMS Module Preferences window, the reports will automatically purge and will no longer appear.

Published date: 12/14/2021