ControllerGuide > Controller > Setting Up Your Organization > Troubleshooting: Setting Up Your Organization
Troubleshooting: Setting Up Your Organization
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
 
To Fix This:
Try This:
My fiscal year is not the standard January 1 through December 31; how can I set the dates I want to use?
In Controller, select Organization Options > Set Up the Fiscal Calendar from the navigation pane and set up your fiscal calendar according to your needs. See Setting Up the Fiscal Calendar.
I want to transfer organization information to the government via an electronic file; how do I set this up?
In Controller, select Common Tasks > Prepare for Electronic Transmissions from the navigation pane, and refer to Transmitting Data to the Government for additional help.
I suspect my organization data files are corrupt; how do I repair the data files?
Try to uninstall and reinstall the module(s) in the organization that you suspect contain corrupt data files. To do this, select Organization Options > Install/Uninstall Modules from the navigation pane.
When I try to use an organization I created, I get a message saying the tables were not updated.
You might be able to update some information using this message, but for many updates, you need to close the program and run the SQL to SQL function to update your data. This function is found in the Denali Utilities.
I want to add modules that I need, or remove modules that I don’t need, from an organization I already created.
You can add or remove modules at any time. In the Controller module, go to Organization Options > Install/Uninstall Modules and add or remove the modules. For more information, see Installing/Uninstalling Modules.
 
 
 
 
Published date: 12/14/2021