InventoryGuide > Inventory > Managing Stock Quantities > Troubleshooting: Managing Stock Quantities
Troubleshooting: Managing Stock Quantities
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
To Fix This:
Try This:
My on-hand quantity is not reflecting the correct quantity.
The number in the On Hand box does not reflect any unposted stock item transactions. The sum of the numbers in the Committed, Layaway, and Available boxes should match your On Hand box total. See Committed and Available Stock Items.
My stock quantities are not converting correctly when buying and selling items.
Check the Buy and Sell Conversion rates on the Qty / Price Info tab in the IN Stock window. See Converting Quantities When Buying or Selling.
 
Published date: 12/21/2020