PayrollGuide > Payroll > Processing Payroll > Troubleshooting: Processing Payroll
Troubleshooting: Processing Payroll
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
 
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I need to make an adjustment to an employee that is already saved in a payroll batch.
You can use the Edit buttons in the Prepare Payoll grid to make adjustments.
I need to void a check I already posted, but I keep getting an error when I try to open the window.
You cannot void a check in the same batch as payroll transactions. If you’re using single batch mode, you need to post your transactions or clear your batch before you can access the Void Checks window. If you’re using multi-batch mode, create a new batch.
I want to delete daily units I imported, but the system won’t let me.
You can only delete daily units that aren’t included in a batch. If you added the daily units to your payroll run in Prepare Payroll, they are in a batch. First delete the employee from the Prepare Payroll window, then you can delete the units from the PR Enter / Edit Daily Units window. You can also clear all imported units not in a batch in the PR Clear Daily Units window.
Published date: 12/13/2021