Troubleshooting: Setting Up the Payroll Module

PayrollGuide > Payroll > Setting Up the Payroll Module > Troubleshooting: Setting Up the Payroll Module

At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.

To Fix This:	Try This:
Where do I get the direct deposit information to enter in Module Preferences?	We provide you with the most common formats, however, your bank might provide different information. You need to contact the bank your payroll withdrawals come from.
CMS Professional had multiple Tax Codes, but I only see one Tax Code in Denali.	Denali includes all filing statuses in one Tax Code, so many Tax Codes in CMS Professional are combined into a single Tax Code in Denali. If you’re not sure which Tax Code to attach to an employee because Cougar Mountain supplies multiple withholding tables for a state, you can access the TaxDocs folder on your Denali installation disk (or .iso file, if you downloaded Denali) to view detailed information about each state’s tax tables.

To Fix This:

Try This:

Where do I get the direct deposit information to enter in Module Preferences?

We provide you with the most common formats, however, your bank might provide different information. You need to contact the bank your payroll withdrawals come from.

CMS Professional had multiple Tax Codes, but I only see one Tax Code in Denali.

Denali includes all filing statuses in one Tax Code, so many Tax Codes in CMS Professional are combined into a single Tax Code in Denali. If you’re not sure which Tax Code to attach to an employee because Cougar Mountain supplies multiple withholding tables for a state, you can access the TaxDocs folder on your Denali installation disk (or .iso file, if you downloaded Denali) to view detailed information about each state’s tax tables.

Published date: 12/13/2021