PurchaseOrderGuide > Purchase Order > Entering Purchase Orders > Troubleshooting: Entering Purchase Orders
Troubleshooting: Entering Purchase Orders
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
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When attempting to edit a saved, but not yet received purchase order, I am unable to find it in the Lookup.
Check to make sure that you have the active batch set to Open or Single and not Recurring. Do this by selecting Purchasing Tasks > Set the Active Batch To Open or Set the Active Batch To Single from the navigation pane.
If you are still unable to locate the purchase order, you might consider running an edit report to make sure the order wasn’t accidentally deleted from the system.
I want to add freight charges to the purchase order, but the fields don’t appear in the entry window.
Make sure that the Items to Land drop-down in Module Preferences has either Inventory or All Lines selected.
Also, make sure that your screen layout is set up to show these fields. See Using the User-Defined Fields After Setup for information on setting up layouts.
 
 
Published date: 02/08/2021