Correcting Errors in Unposted Orders
With the exception of authorized credit/debit card sales, all sale transactions can be edited before you post. Once credit/debit card transactions are authorized, they cannot be edited because the customer’s card has already been charged. If you need to change a credit/debit card transaction that has already been authorized, retrieve the transaction, void it (see BROKENVoiding an Invoice TransactionBROKEN), and enter it again.
To retrieve a sale:
1 In the Sales module, select Order Entry Tasks > Enter / Edit Customer Orders from the left navigation pane.
2 At the top of the Sales Order Entry window, select Transaction > Retrieve Transaction from the menu bar.
3 Select the type of transaction you want to retrieve from the submenu. A Lookup appears that includes all the transactions of the type you specified.
Click thumbnail for larger view of image.
4 Select the transaction you need to change.
5 Make the necessary changes, and then select Tender or Transaction > Save Without Printing according to your needs.
Published date: 11/22/2021