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Troubleshooting: Sales Reports
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
 
To Fix This:
Try This:
I know I posted a specific transaction, but I can’t seem to find it on my report.
Double-check the date ranges for which you are running the report. It’s likely that the date and/or other ranges aren’t set up to include that specific transaction.
 
Published date: 11/22/2021