If a customer swipes a gift card through your Genius device, you must void the entire transaction to void the gift card. If you manually enter gift card information in the Tender window, you can delete the tender line and money will not be subtracted from the gift card.

To void a sales transaction in which you activated a gift card or incremented the amount, retrieve the sales transaction by selecting Transaction > Retrieve Transaction from the menu bar. Choose the transaction type and then pick the specific transaction from the Lookup window that opens. With the transaction open, select Transaction > Void from the menu bar to void the transaction.