• Designated Support Specialist: this option provides companies with large, complex computing environments with a senior-level 1 support specialist with deep technical skills in the product line you specify. This designated Support Specialist provides a central point of contact and his product line expertise ensures that your business’ technical issues are resolved rapidly and effectively, up to two incidents per call. In addition to your designated Support Specialist, your business receives priority case handling and escalation.

• Reports Support: with this option you can leverage our report experts' knowledge and experience in the latest technical tools and capabilities to help streamline your business needs by assisting you in moving fields on reports or invoices or even adding logos to invoices, checks, or reports.