Troubleshooting: Entering Bills in Accounts Payable

AccountsPayableGuide > Accounts Payable > Entering Bills in Accounts Payable > Troubleshooting: Entering Bills in Accounts Payable

At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.

To Fix This:	Try This:
I discovered some bills that were not entered on time. Can I enter the bills with a transaction date different than today?	You can change the transaction date for a specific batch by selecting Bill Tasks > Change the Session Date from the left navigation pane. See Changing the Default Transaction Date for more information about working with dates in Accounts Payable.
I duplicated some of the bills when I entered them in the batch. Can I start over?	As long as you have not posted the transaction(s), you can clear them from the batch or clear the batch completely and enter the bills again. If you want to clear all the bills you entered in a specific unposted batch and start again, select Bill Tasks > Clear Vendor Bills from a Batch from the left navigation pane. See Deleting Bills for more information about deleting individual bills from the batch.

To Fix This:

Try This:

I discovered some bills that were not entered on time. Can I enter the bills with a transaction date different than today?

You can change the transaction date for a specific batch by selecting Bill Tasks > Change the Session Date from the left navigation pane. See Changing the Default Transaction Date for more information about working with dates in Accounts Payable.

I duplicated some of the bills when I entered them in the batch. Can I start over?

As long as you have not posted the transaction(s), you can clear them from the batch or clear the batch completely and enter the bills again. If you want to clear all the bills you entered in a specific unposted batch and start again, select Bill Tasks > Clear Vendor Bills from a Batch from the left navigation pane. See Deleting Bills for more information about deleting individual bills from the batch.

Published date: 12/03/2021