When you first start using Denali, many of your customers might have existing balances. You can enter opening balances in two ways. You can enter the balance in the Bal Fwd field when you create a customer account, or you can enter and post a transaction.

If you enter balances as balance forward amounts, transactions will age as of the date you enter the balance forwards. You might want to use this method if this balance originated from a single sales transaction and you want to age it as of the transaction date.

If you use transactions to enter balances, you can enter multiple transactions and put them in different aging periods. You might use this method if the total a customer owes is the result of multiple transactions on different dates and you want the amounts to fall into different aging periods.

If you selected to block charges to past due customers in Module Preferences and a customer is past due on their account, the PAST DUE label will appear to the right of the Inactive check box in the AR Customers window.