AccountsReceivableGuide > Accounts Receivable > Setting Up Accounts Receivable > Troubleshooting: Setting Up Accounts Receivable
Troubleshooting: Setting Up Accounts Receivable
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
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The AR Module Preferences window does not allow integration to General Ledger and/or Bank Reconciliation.
The module you are having problems integrating to might not be properly installed for your organization.
Refer to Installing/Uninstalling Modules for instructions on how to install modules.
I created statement messages, but they do not appear on my customer statements.
The check box that controls printing the message on the statement might not be checked. Refer to Add Messages to Customer Statements for information on this.
Published date: 12/31/2020