If you come across a problem or an error message that you cannot resolve, call our Customer Support Specialists. Cougar Mountain Software maintains a full-time Customer Support staff specially trained to answer questions and solve problems about installation and operation of the software. You can receive technical support over the phone from Cougar Mountain Software, or you may be referred to a Cougar Mountain dealer in your area that can provide personalized local support. Cougar Mountain Software offers several annual support contract plans that allow you to get help when you need it.

The Customer Support department is open Monday through Friday. Depending on the call volume and anticipated wait time, you will either be transferred directly to the next available specialist, or you will be placed in a queue for your call to be returned by the next available specialist. You may also request a Customer Support Specialist to contact you through our online support (see Contacting Customer Support for information). Visit our Customer Support Center online at: www.cougarmtn.com/support.

You can also visit the customer service site at https://service.cougarntm.com to search for software updates that you can download. We provide this option so you can obtain the latest updates at your convenience. Your user name and password are located on a label on the back of the Denali folder you received from Cougar Mountain when you purchased the package.