If you have this type of problem: | We recommend you try this: |
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An error message indicating I need to create a new instance appeared when trying to install Denali. | This could mean that you already have SQL Server installed on the machine. Start the installation over, but this time deselect the SQL Server component during the process. See Choosing Your Installation Option for information on the installation window in which this option is located. |
I am unable to locate my primary database login password. | Contact Cougar Mountain Customer Support for assistance at (800) 390-7053. |
The system is prompting me for my server login information when I launch Denali, even though during installation I chose to have this information written to the registry. | Check the server. You will receive the prompt window anytime the workstation (client) machine cannot find the server. This could be due to it being offline or temporarily unavailable. If you upgraded your version of Denali, you need to reconnect the workstation (client) machine to the server. Refer to Denali Utilities for assistance. |
I receive an error indicating the installation was unable to load one or more of the requested types. | Manually remove the application proxy from the Global Assembly Cache (GAC) and reinstall the application proxy in the Component Services. Refer to Manual Removal of SXMLPARS.dll From the Global Assembly Cache for more information. |
I receive an error connecting to the CMSDenaliXMLParser. | Manually remove the application proxy from the Global Assembly Cache (GAC) and reinstall the application proxy in the Component Services. Refer to Manual Removal of SXMLPARS.dll From the Global Assembly Cache for more information |
A message indicating my workstation (client) machine is trying to locate the server appeared. | This indicates that the server is unavailable. This occurs anytime the server is shut down. Once the server machine is available, your workstation will automatically connect. If your workstation does not connect within a reasonable amount of time, you might want to consult your System Administrator. |
I want to enhance my network security by setting share rights. | One option is to set the share rights for the server drive to read-only. |