PayrollGuide > Payroll > Managing Employee Records > Troubleshooting: Managing Your Employee Records
Troubleshooting: Managing Your Employee Records
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
 
To Fix This:
Try This:
I need to change the name of a saved pay rate.
You cannot change the name of a saved pay rate. If you haven’t already posted a transaction with the pay rate, you can delete it. Right-click in the first column in the Pay Rates grid and select Delete. You can enter a new pay rate with the correct name.
I have several former employees that I don’t want to appear on reports or in my payroll runs, but I don’t want to delete them from the system.
Use Status Codes to set your employees to terminated or inactive. Employees with these statuses do not appear in the Prepare Payroll Lookup. You can also filter reports to include only the statuses you want to see.
Published date: 12/13/2021