Sales Layaway Preferences window: Refunds tab

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If you have a restocking fee on layaway items, use this tab to define how the default fee is calculated. You can change this fee when you cancel the layaway.

Denali caps the restocking fee so it cannot exceed what the customer has paid on the layaway. If you want to be sure you always get your minimum restocking fee, make sure the Minimum Down Payment amount on the Payments tab equals or exceeds your minimum restocking fee.

Restocking Fee

Use this section to define how your restocking fee is calculated.

Less / More / Dollar

• Select Less if you want the restocking fee to be determined by comparing a dollar amount to a percentage of the total layaway sale, and taking the amount that is less.

• Select More if you want the restocking fee to be determined by comparing a dollar amount to a percentage of the total layaway sale, and taking the amount that is more.

• Select Dollar if you want the restocking fee to be a specific fixed dollar amount, regardless of the total amount of the layaway sale.

Dollar Amount

• If you selected the Less or More option, enter the dollar amount you want to compare the percentage to.

• If you selected the Dollar option, enter the dollar amount of the restocking fee.

Percent

• If you selected the Less or More option, enter the percentage you want to compare the dollar amount to.

• If you selected the Dollar option, you can leave this box blank.

Restocking Fee Account

This field is only available if you’re integrated to General Ledger. If you charge a restocking fee, enter the GL Revenue Account you want to post the fee to. The account will be credited and the opposing debit will post to the Layaway Liability account.