If you charge restocking fees when a customer cancels a layaway, you can specify the fee on the Refunds tab.

You can define the restocking fee as either a dollar amount or a percentage of the total sale. Denali caps this fee so the restocking fee will never be more than the customer has already paid on the layaway.

If you choose the Dollar option, the restocking fee is the dollar amount you enter no matter the price of the layaway. If you select the More or Less option, the dollar amount is compared to the percentage of the total sale and whichever amount is more/less is the restocking fee.

Let’s say your dollar restocking fee is $20, the percentage is 15%, and you select the More option. If the layaway amount is $300, the restocking fee is $45 based on the percent. However, if you select the Less option, the restocking fee is $20 based on the dollar.

If you choose the Dollar option, you can leave the Percent field blank.

Select the Help button in the software for information specific to the options in this window.