To Fix This: | Try This: |
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I have several recurring templates I need to change. | The most convenient way to do this for several transactions is to log into the Recurring batch. Select Order Entry > Set Active Batch to > Recurring. Then open the Enter Orders window and select Transaction > Retrieve Transaction > Recurring. Choose the template you want to edit from the Lookup. The only transactions that will appear in the Lookup will be recurring transaction templates. See Setting the Active Batch Transaction Type for more information. |
I want to save my register even though it isn’t balanced. | You can save your register without it being balanced. There are frequently times when the actual tender in the drawer doesn’t match the recorded transactions. In this case, the overage or shortage will be posted to the GL Account you specified. (If you don’t have General Ledger installed, or if Sales isn’t integrated to GL, this amount will not be posted to an account, but you can still save the register). |
The totals from the transactions and the individual details don’t match for a specific register. It’s possible that something got corrupted. | You could try to rebuild your tables. See Working with Discrepancies in Register Totals. |
I am trying to import sales transactions from another program, but I receive an error in every line that indicates the record is the wrong length. | There are a couple of things that you need to check. The first thing to check is the format of the exported file (text file from the other program). Make sure that it is either a comma delimited, semi-colon delimited, or fixed-length format, which are the only formats currently supported by Denali (see File Formats Supported by Denali). Second, make sure that you select the correct format in the import window. The error you are receiving is indicative of importing a fixed-length format. In other words, if you are trying to import a comma-delimited file and you select a fixed-length format in the import window, you will receive an error about the incorrect length (see Import Transaction Errors). |