SalesGuide > Sales > Setting Up Your Hardware and Registers > Troubleshooting: Setting Up Your Hardware and Registers
Troubleshooting: Setting Up Your Hardware and Registers
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
 
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We open the register with the same amount of cash every day, so I don’t want my clerk to have to re-enter the amount.
In the Opening Cash field of the Sales Register Codes window, you can set the opening cash amount for the Register Code.
I am uncertain how to secure the registers so no one has access to them while they are unattended.
Have your clerks log off between transactions. Use the Allow Log On/Off Between Sales function for this. See Customizing the Sales Entry Window for specific information and steps.
I have a cash drawer connected to a parallel port that does not open or opens weakly.
If this problem only occurs with Denali, you can adjust your Device Code settings. In Sales, select Hardware and Formats > Set Up Individual Devices from the navigation pane. In the Sales Device Codes window, access the cash drawer device and select Edit. In the Open Drawer field, add a number between 1 and 255 in front of the existing setting. For example if you have a setting of 27 112 0 50 50, you might change it to 3 27 112 0 50 50.
If the problem is with the cash drawer itself, contact the manufacturer of the device for assistance.
Published date: 11/22/2021