To Fix This: | Try This: |
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My salesperson (and/or sales department) information can change from line to line in a single transaction. I only see how to set a single salesperson (or sales department) per transaction, but I need to do so for each detail line. | The default Salesperson Code and Sales Department Code automatically apply to the entire transaction. If you need the ability to specify a different salesperson and/or sales department for different detail lines of a single transaction, make sure you have the Salesperson or Sales Department field visible in the detail section of the sales entry windows. |
My sales tax is calculating incorrectly. | Check your Sales Tax Code (see Working with Sales Tax (Sales Tax Codes)). You can specify many different entities for which you collect sales tax and the percentages to collect. Check the Limit/Activation settings carefully. |
I set up a field so my clerks can enter tracking information during sales entry, but it is not appearing in the entry window. | You have to set the field to appear in the entry window. Select Options > Customize the Order Entry Windows or Options > Customize the Register Windows to access the Sales Set Up Sales Entry Layout window. Select the layout that has the missing field, and click Edit. Then, select either the Header or Detail tab and be sure that there is both a width and number specified for the field (column) you want to appear. The Column Number must be set to a number greater than zero in order for it to appear. |
I posted my sales transactions, but I am unable to see the stock item quantity changes reflected in Inventory. | Open the Sales Point of Sale Preferences and/or Sales Order Entry Preferences window(s) and make sure your integration to Inventory is set to either Batch Mode or Immediate - Commit Inventory. |