If you want to void a work order that includes a deposit, you must return the deposit to the customer before you void the transaction. See Returning a Deposit on a Work Order for more information about how to return deposits on work orders.

If you want to void a work order that was paid with a credit card, the transaction can only be voided on the same day that the card was charged. If you cancel the work order after the initial sale date, you must process a return instead. See Entering a Return for more information about how to process returns.

If you use authorization software, a window opens in which you can complete the void through your processing company software.

If you want to void a debit card transaction, you must post the original sale and process a return.