Why Didn’t a Donation Import?
Below are some common reasons why a donation in NeonCRM would not import into Denali. If you have questions about the import, please contact Cougar Mountain Software support at (800) 390-7053.
• It has previously been imported. (If you delete the batch the donation is in before you post or purge history after you post, you can re-import the donation.)
• It has a payment status other than SUCCEED.
• If the fund is blank and you did not select the Include donations with no NeonCRM fund check box in the Import Donations from NeonCRM window.
• If the fund is outside the range of fund filters.
• If the donation date is outside the range of date filters.
• If the campaign is outside the range of campaign filters.
• If the campaign is blank, but the campaign filters have values.
Published date: 10/11/2021