If you need to return a leased item or adjust the quantity of a prepaid service, enter a type 8 Transaction Code in the AR Enter Payments/Adjustments window. If a customer has both prepaid services and leased items, you can select which type of adjustment you want to make from the drop-down that appears below the Source Document field.

To adjust a prepaid service, enter the amount you want to add or use in the detail grid. You can use more quantity than is available. For example, if your customer has 30 phone support minutes remaining, but the call they just finished was 45 minutes, you can enter 45 and the account will have a negative amount remaining. If you selected in Module Preferences to display the amount, this adjusted amount will appear in the top of the AR Customers window when you save the transaction and on the AR Customers Prepaid Services tab after you post.

To return a leased item, select the check box for the item you want to return in the detail grid. After you post, the leased item will be available in Inventory.

You can only return leased items and adjust quantity for prepaid services in Accounts Receivable.