SalesGuide > Sales > Entering Transactions as the Salesperson > Working with Gift Cards > Adjusting the Balance of a Gift Card
Adjusting the Balance of a Gift Card
If you need to make a correction to the balance on a non-fixed value gift card and you have the rights to do so, use the Sales Gift Card Adjustment window.
To adjust the balance of an existing gift card:
1 In Sales select Point of Sale Tasks > Enter Sales from the left navigation pane. The POS Register window will open.
2 From the Gift Card menu on the Quick Access Bar, select Adjustment. The Gift Card Adjustment window will open.
3 Type the gift card number in the Card Number field.
4 Enter the adjustment amount.
Click thumbnail for larger view of image.
5 Click OK.
A message will appear showing the prior balance and new balance.
Click thumbnail for larger view of image.
6 Click OK to close the message window and return to the Sales Gift Card Adjustment window.
7 Enter another gift card number to adjust or click Cancel to close the Sales Gift Card Adjustment window and return to the transaction.
You can also activate a new gift card, look up a gift card balance, transfer money to another gift card, or add money to an existing gift card.
Published date: 11/22/2021