GeneralLedgerGuide > General Ledger > Setting Up the General Ledger Module > Troubleshooting: Setting Up the General Ledger Module
Troubleshooting: Setting Up the General Ledger Module
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
 
To Fix This:
Try This:
I need to enter a beginning balance for an existing account.
If you have not checked the Balance forward entries completed check box in Module Preferences, you can edit the account and enter the balance forward. See Entering Beginning Account Balances (Balance Forwards).
If you indicated your beginning balance entries are complete, you need to create a journal entry to enter the beginning balance. See Creating a Journal Entry.
Published date: 09/30/2021