PayrollGuide > Payroll > Working with Reports in Payroll > Troubleshooting: Working with Reports in Payroll
Troubleshooting: Working with Reports in Payroll
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
 
To Fix This:
Try This:
My reports show more information than I want to see.
Use the sort and filter options included in each report window to limit the information that appears.
My W-2 Preview Report does not have the correct letter codes in Box 12.
Check your settings in the W-2 Formats window. The way the W-2 Preview Report appears depends on how you set up the formats in this window.
I don’t want my employee’s Social Security numbers to appear on reports.
In Module Preferences, you can choose to encrypt Social Security numbers on reports and checks.
Where do I access tax forms?
After you install Aatrix, you can access it from Reports > Tax Reports. Contact your sales representative at (800) 388-3038 for more information about Aatrix.
Published date: 12/13/2021