Troubleshooting: Working with Users and Groups

ControllerGuide > Controller > Working with Users and Groups > Troubleshooting: Working with Users and Groups

At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.

To Fix This:	Try This:
I have two records for the same user. Can I delete one of them?	Yes. Refer to Deleting a User for information on this issue.
I have seven users that will have the same rights to the system. Is there any way to apply these rights to all of them at once?	You can create a group of users which will share the same rights. Refer to Adding a Group for assistance.
I want to remove certain rights from a user, but when I viewed his rights, they were already removed. Why does he still have these rights?	Check to see what group(s) he is assigned to. Any group he is assigned to might have the rights. Refer to Groups and Group Rights for information on rights for groups.
One of the users inadvertently lost his/her password and cannot access the software.	For security purposes, the current password is required in order to set a new password for any user. If a user is unable to access the system because he/she does not have the password, you can create a new User ID in the system and set up a new password for him/her. You can delete out an old User ID if it is no longer in use. See Adding or Editing a User and Deleting a User for more information.

Published date: 12/14/2021