PurchaseOrderGuide > Purchase Order > Receiving Purchase Orders > Troubleshooting: Receiving Purchase Orders
Troubleshooting: Receiving Purchase Orders
At times, problems or errors can occur that are simple to fix without contacting Customer Support. Here, we indicate some common problems and ways to correct them. If you do not find what you are looking for in this topic, refer to the help options in the Denali Help topic and/or check the Documentation section of our Customer Service Center before you contact Customer Support. If you would like to offer suggestions for additions to our Troubleshooting topic, please email us at documentation@cougarmtn.com.
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When receiving items in a purchase order, I am unable to view/enter landing information.
Check first to make sure you set up the window layout associated with your Buyer Code to show landing information. Then, check to see what landing settings are in place in the module preferences.
I am unable to invoice purchase orders.
You might not have the rights to do so. Check your Buyer Code to make sure your rights are not set for Receive Only.
When receiving items, I would like the system to alert my buyers when an item’s price is higher than its last cost.
You can set up Purchase Order to do this by selecting the Show alert when cost increases check box in Module Preferences.
 
 
 
Published date: 02/08/2021